The rollout of My OneApp has faced significant challenges, including login failures and performance problems. Safaricom has been consolidating its ecosystem through this app, merging financial and telecom services into a single platform. Yet, these integration efforts have not gone smoothly.

Peter Ndegwa, CEO of Safaricom, emphasized the importance of overcoming these obstacles. “Africa’s digital journey is at a point where it is no longer about what is possible, but what can work at scale,” he said. This statement underscores the pressing need for effective solutions as companies strive to enhance their digital transformation.

In addition to addressing user concerns, Safaricom has committed 22 million Kes to sponsor the 2026 Connected Africa Summit. This summit aims to shape Africa’s digital transformation journey and will feature discussions on mobile money and super apps.

M-PESA remains a critical component of daily life for many individuals and businesses in Kenya. Its integration into My OneApp is intended to streamline financial transactions and improve user experience. However, the current issues have raised questions about the effectiveness of this approach.

Orange S.A. is also making strides in the region, scaling its Max It app across 16 markets with a target of reaching 75 million users by 2028. This competitive landscape highlights the urgency for Safaricom to resolve its My OneApp issues quickly.

Officials have not clarified the criteria for receiving the 1GB free data from Safaricom. As customers await further information, they hope for a swift resolution to the ongoing problems that have marred their experience with My OneApp.

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